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Create a Service Request

Need support …. no problem. The best way to request support from Triware is by phone or email:

Phone & Email

You can phone or email our Service Department any time to pre-schedule a support call. As well on-call and after-hours paging systems are available by request.

ph: 709.579.5000      em:


Once you have a service request placed, together we can use remote technologies to help address your issue quickly:

Live Remote Assistance

Do you need a quick solution to a technical problem? With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution. Access Live Remote Assistance.

Sonicwall Virtual Assist

Clientless remote assistance within moments! A direct remote connection is established between your computer and your technician. Access Sonicwall Virtual Assist.